Placeholder. This article was scaffolded when the Trust Centre launched. The substance below is accurate, but the wording is awaiting final review through the documentation review flow.
Our approach
As an FCA-authorised payment institution, we operate a risk-based financial-crime framework designed to meet the UK's anti-money-laundering and counter-terrorist-financing requirements. At posture level:
- Customer due diligence. We identify and verify our customers before providing services, with enhanced due diligence where risk warrants it.
- Screening. Customers and payments are screened against sanctions lists and adverse-media sources.
- Transaction monitoring. Account activity is monitored for unusual or unexpected patterns. We do not publish monitoring rules or thresholds.
- Governance. We have a nominated Money Laundering Reporting Officer (MLRO) and report suspicious activity to the authorities as required by law.
Protecting you from fraud
We will never:
- ask you for your password or a one-time security code;
- pressure you to move money urgently to a "safe account";
- change our bank details by email without verification steps you can independently confirm.
If you receive a request that claims to be from us and feels wrong, stop and contact your account manager using the details you already hold, not the details in the message.